SLA Contract
An SLA (Service Level Agreement) defines support commitments, responsiveness, and service quality for your ERP. With FiveForty, you benefit from a transparent framework tailored to the criticality of your operations to ensure the availability of Dynamics 365.
Challenges of a Dynamics 365 SLA Contract
- Guaranteeing response times aligned with your business processes
- Having a clear, contractualized level of support
- Ensuring service continuity and reducing risks
- Prioritizing incidents based on their operational impact
- Providing support aligned with the criticality of ERP functions
Our Dynamics 365 SLA Approach
With our SLA contracts, you benefit from measurable commitments tailored to your organization. Together, we define the required service levels: response times, resolution times, support coverage hours, criticality levels, escalation paths, and reporting.
Our objective is to ensure optimal operational continuity while delivering a level of responsiveness aligned with your business challenges. Through regular governance and precise KPI monitoring, we continuously optimize support to maintain the performance and availability of Dynamics 365.
Dynamics 365 ERP Support Services Under SLA
- Guaranteed response times based on criticality
- Service quality and availability commitments
- Governance meetings and activity reporting
- Structured incident prioritization and management
- Performance monitoring and continuous improvement plans
- Optional extensions such as on call coverage, extended hours, and premium support
Key Benefits of a Dynamics 365 SLA Contract
- Controlled, transparent support aligned with your criticality
- Stronger service continuity
- Improved responsiveness to incidents
- Clear governance and a long term partnership
A QUESTION? An answer.
Frequent asked questions
Yes. ERP adoption depends on user proficiency. Training each role ensures consistent and efficient usage, reduces errors, and improves overall performance.
It depends on the scope such as finance, supply chain, or production. Standard user training typically lasts 1 to 3 days, while an administrator program may extend over multiple sessions.
Yes. Our training programs are built around your internal processes and test data. Each session is tailored to the maturity level and objectives of your teams.
Yes. We offer dedicated modules on Power BI, Power Apps, Copilot, and Microsoft 365, all connected to Dynamics 365 to strengthen your reporting and automation capabilities.